FAQ

How do I place an order?

Browse our collections, add your favorite items to your shopping cart, and proceed securely through checkout.


What payment methods do you accept?

We accept major credit and debit cards including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Available payment methods may vary depending on your country.


Can I modify or cancel my order?

Orders are processed quickly.

Please contact us immediately at:

Support@florvao.com

Once production or shipment has begun, changes may no longer be possible.


How long does shipping take?

Processing Time:

2–5 Business Days

Estimated Delivery Time:

United States: 5–10 Business Days

Canada: 6–12 Business Days

United Kingdom: 5–10 Business Days

Europe: 6–12 Business Days

Australia & New Zealand: 7–15 Business Days

Asia: 5–10 Business Days

Other Countries: 10–20 Business Days


How can I track my order?

Once your package has shipped, you'll receive a shipping confirmation email containing your tracking number.


What if my item arrives damaged?

Please contact us within 7 days after delivery and include photos of the damaged item and packaging.

We'll work quickly to resolve the issue.


What is your return policy?

Eligible items may be returned within 14 days after delivery.

Please review our Refund Policy for complete details.


How do I contact customer service?

Email:

Support@florvao.com

We usually respond within one business day.